Claims Information

You can view your claims information here. Or use the link below to access our claims portal.

Vision and Hearing claims information

To receive reimbursement for your vision and hearing benefit, see the following information:

A Vision and Hearing Claim Form can be found below for your convenience.
Include diagnosis, services rendered, date of services, provider name, address, NPI Number, Provider TIN and charges for the services.
Indicate your policy number on all documents.
Submit all itemized statements related to the claim via mail, fax or email.
Mail: Careington Benefit Solutions
P.O. Box 21681,
Eagan, MN 55121 Attention: Claims
Fax: (833) 517-1852

Download Vision and Hearing Claims Form

NOTE: Please note the Vision and Hearing Claim Form is required to submit a claim. If you need to request a new form, you can call 833-468-4340.

Vision and Hearing claims should be submitted by your provider. If they are not submitted by your provider, use the Vision and Hearing Claim Form.

This website is owned and operated by Careington International Corporation, which is a Third Party Administrator for the Dental, Vision and Hearing Insurance Plans. Dental, Vision and Hearing Insurance plans are offered and/or underwritten by Continental Life Insurance Company of Brentwood, Tennessee, an Aetna Company (Aetna).

This is a solicitation for insurance and a licensed insurance agent or insurance company may contact you.

This material is for information only. Information is believed to be accurate as of the production date; however, it is subject to change.

Dental, Vision and Hearing Insurance Plans contain exclusions and limitations. Coverage may not be available in all states and benefits, rates and riders may vary by state. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Dental providers are independent contractors and are not agents of Continental Life Insurance Company of Brentwood, Tennessee or Aetna. Provider participation may change without notice. Continental Life Insurance Company of Brentwood, Tennessee does not provide care or guarantee access to health services.

THIS IS A LIMITED BENEFIT POLICY. It may not cover all your medical or health care expenses. It does not provide comprehensive health (major medical) insurance or satisfy the federal government's requirements for minimum essential coverage.

All trademarks, service marks, trade names, logos, domain names, URLs and icons ("Marks") appearing on this website, registered or not, are the property of Aetna. Nothing on this website grants you any right or license to use any of the Marks on this website without the express written permission of Aetna or the third party owners of the Marks. Unauthorized use may violate trademark and other laws.

Discount Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.

For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Русский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…